How do i notify a bot when emergency call is activated in teams?

Question

I'm a developer at a public safety company that provides a software solution to handle emergency events in schools or businesses. We integrate with all the hardware/software that these organizations use including Phone systems so that we can detect when they dial an emergency number. We have a client that uses teams instead of a hard phone. In the emergency notifications menu on teams it only allows you to notify specific users in the organization and you cant even customize the message. Any way around this?

Answer 1

Use Microsoft Power Automate (formerly Flow):

Microsoft Power Automate is a service that allows you to automate workflows between different applications and services. You can create a flow that monitors for specific events in Microsoft Teams, such as an emergency call activation.

1. Define the Trigger:

Within Power Automate, define a trigger for your flow. This trigger should activate when an emergency call event is detected in Teams. At the time of my last knowledge update, Microsoft Teams didn't have a native connector for this purpose, so you might need to use a third-party integration platform that can monitor Teams events.

Notification Action:

Once the trigger activates, you can define actions to be taken. These actions could include sending notifications to specific channels, users, or bots within Microsoft Teams. You can also set up notifications via email, SMS, or other communication channels.