Azure AI Bot Service
An Azure service that provides an integrated environment for bot development.
Setting the bot to multi tenant fixed the issue. I redeployed the bot and it works! Thank you!
Echo bot doesn't reply when deployed
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Brian Chambers
6
Reputation points
Hi,
I've got an echo bot connected to WebEx Teams. When I run it locally, without app ID/secret, it works in the bot emulator. When I add app ID/secret to appsettings.config and the emulator, it stops echoing. I tested the credentials using a cURL and it works fine. I know my tenant ID is not with the global Azure bot network, it's my own tenant ID. Would this cause an issue? Finally, I deployed to Azure and got the same result in the Azure web bot emulator. How can I troubleshoot what the actual error is? Thanks!
Azure AI Bot Service
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Brian Chambers 6 Reputation points
2022-07-26T17:58:50.513+00:00 The exact error I see in the emulator is "Cannot post activity. Unauthorized."
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Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator2022-07-27T11:26:39.507+00:00 @Brian Chambers I believe you have already checked most of the steps mentioned in the troubleshooting document for authentication, but the bot is still failing.
If Step 3 of the referenced document fails the following checklist of points could be reasons for the failure.- The Emulator settings specify an incorrect endpoint for the bot. Make sure you have included the proper port number in the URL and the proper path at the end of the URL (e.g., /api/messages).
- The Emulator settings specify a bot endpoint that begins with https. On localhost, the endpoint should begin with http.
- In the Emulator settings, the Microsoft App ID field and/or the Microsoft App Password do not contain valid values. Both fields should be populated and each field should contain the corresponding value that you verified in Step 2.
- Security has not been enabled for the bot. Verify that the bot configuration settings specify values for both app ID and password.
I think you already checked point 1 and 3. Do you think point 2 and 4 are also verified?
Also, have you created an AD identity provider application with your app service. If Yes, please check if this applies with your account type.
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Brian Chambers 6 Reputation points
2022-07-28T12:36:45.48+00:00 Yes, I checked points 2 and 4. And yes, I've created an AD identity provider as well. My bot is single tenant and I am using a personal account, however, I'm not getting the error "The bot's Microsoft App ID or Microsoft App Password is incorrect.". Do you recommend I shift to multi tenant? Thanks!
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