Diagnose and solve issues in your Azure Time Series Insights Gen1 environment


The Time Series Insights (TSI) service will no longer be supported after March 2025. Consider migrating existing TSI environments to alternative solutions as soon as possible. For more information on the deprecation and migration, visit our documentation.


This is a Gen1 article.

This article describes issues that you might encounter in your Azure Time Series Insights environment. The article offers potential causes and solutions for resolution.


Learn about common Azure Time Series Insights challenges and mitigations

Problem: No data is shown

If no data is appearing in the Azure Time Series Insights explorer, consider these common causes.

Cause A: Event source data isn't in JSON format

Azure Time Series Insights supports only JSON data. For JSON samples, see Supported JSON shapes.

Cause B: The event source key is missing a required permission

  • For an IoT hub in Azure IoT Hub, you need to provide the key that has service connect permissions. Select either the iothubowner or service policy. Both have service connect permissions.

    IoT Hub service connect permissions

  • For an event hub in Azure Event Hubs, you need to provide the key that has listen permissions. The read and manage policies will both work because they both have listen permissions.

    Event hub listen permissions

Cause C: The provided consumer group isn't exclusive to Azure Time Series Insights

When you register an IoT hub or an event hub, it's important to set the consumer group that you want to use to read the data. This consumer group can't be shared. If the consumer group is shared, the underlying IoT hub or event hub automatically and randomly disconnects one of the readers. Provide a unique consumer group for Azure Time Series Insights to read from.

Cause D: The environment has just been provisioned

Data will appear in your Azure Time Series Insights explorer within a few minutes after the environment and its data are first created.

Problem: Some data is shown, but data is missing

When data appears only partially and the data seems to be lagging, consider these possible issues.

Cause A: Your environment is being throttled

Throttling is a common issue when environments are provisioned after you create an event source that has data. Azure IoT Hub and Azure Events Hubs store data for up to seven days. Azure Time Series Insights always starts with the oldest event in the event source (first-in, first-out, or FIFO).

For example, if you have 5 million events in an event source when you connect to an S1, single-unit Azure Time Series Insights environment, Azure Time Series Insights reads approximately 1 million events per day. It might look like Azure Time Series Insights is experiencing five days of latency. But what's happening is that the environment is being throttled.

If you have old events in your event source, you can approach throttling in one of two ways:

  • Change your event source's retention limits to help remove old events that you don't want to show up in Azure Time Series Insights.
  • Provision a larger environment size (number of units) to increase the throughput of old events. In the preceding example, if you increase the same S1 environment to five units for one day, the environment should catch up within a day. If your steady-state event production is 1 million or fewer events per day, you can reduce the event capacity to one unit after Azure Time Series Insights catches up.

The enforced throttling limit is based on the environment's SKU type and capacity. All event sources in the environment share this capacity. If the event source for your IoT hub or event hub pushes data beyond the enforced limits, you'll experience throttling and a lag.

The following figure shows an Azure Time Series Insights environment that has an SKU of S1 and a capacity of 3. It can ingress 3 million events per day.

Environment capacity

Imagine an environment that ingests messages from an event hub. It has a daily ingress rate of about 67,000 messages. This rate translates to approximately 46 messages every minute.

  • If each event hub message is flattened to a single Azure Time Series Insights event, throttling doesn't occur.
  • If each event hub message is flattened to 100 Azure Time Series Insights events, 4,600 events should be ingested every minute.

An S1 SKU environment that has a capacity of 3 can ingress only 2,100 events every minute (1 million events per day = 700 events per minute at three units = 2,100 events per minute).

To get a high-level understanding of how flattening logic works, see Supported JSON shapes.

To fix the lag, increase the SKU capacity of your environment. For more information, read Scale your Azure Time Series Insights environment.

Cause B: Initial ingestion of historical data slows ingress

If you connect an existing event source, it's likely that your IoT hub or event hub already contains data. The environment starts pulling data from the beginning of the event source's message retention period. This default processing can't be overridden. You can engage throttling. Throttling might take a while to catch up as it ingests historical data.

To fix the lag:

  1. Increase the SKU capacity to the maximum allowed value (10, in this case). After you increase capacity, the ingress process starts to catch up much more quickly. You're charged for the increased capacity. To visualize how quickly you're catching up, you can view the availability chart in the Azure Time Series Insights explorer.

  2. When the lag is caught up, decrease the SKU capacity to your normal ingress rate.

Problem: Data was showing previously but is no longer showing

If Azure Time Series Insights is no longer ingesting data, but events are still streaming into Iot Hub or Event Hub, consider this potential cause.

Cause A: Your hub access key was regenerated and your environment needs to be updated

This problem occurs when the key provided when you created your event source is no longer valid. You would see telemetry in your hub but no Ingress Received Messages in Azure Time Series Insights. If you aren't sure whether the key was regenerated, you can search your event hub's activity log for "Create or Update Namespace Authorization Rules." For an IoT hub, search for "Create or update IotHub Resource."

To update your Azure Time Series Insights environment with the new key, open your hub resource in the Azure portal and copy the new key. Go to your Azure Time Series Insights resource and select Event Sources:

Select Event Sources

Select the event source or sources from which ingestion has stopped, paste in the new key, and then select Save:

Paste in the new key

Problem: The event source's timestamp property name setting doesn't work

Ensure that the timestamp property value that comes from your event source as a JSON string is in the format yyyy-MM-ddTHH:mm:ss.FFFFFFFK. Here's an example: 2008-04-12T12:53Z.

Keep in mind that the timestamp property name is case-sensitive.

The easiest way to ensure that your timestamp property name is captured and working properly is to use the Azure Time Series Insights explorer. In the Azure Time Series Insights explorer, using the chart, select a period of time after you entered the timestamp property name. Right-click the selection, and then select Explore events.

The first column header should be your timestamp property name. Next to the word Timestamp, ($ts) will be displayed.

The following values won't be displayed:

  • (abc): Indicates that Azure Time Series Insights is reading the data values as strings.
  • Calendar icon: Indicates that Azure Time Series Insights is reading the data values as datetime values.
  • #: Indicates that Azure Time Series Insights is reading the data values as integers.

Next steps