Messages from students

Q: How will I be notified that a student/parent has sent a message?

A: You will get the message in your email inbox, as well as in your TakeLessons profile.

Q: Will international students be able to contact me?

A: Initially, you can only connect with students in India. But next year, we may make it open for international students in Dubai, Singapore, and Malaysia.

Q: How frequently should I respond to chats?

A: The earliest reply usually wins. When a potential student sends you a message through you profile, they are usually very close to booking lessons with you. Do your best to send a complete, helpful answer to their question as soon as you can.

According to our research:

  • Tutors who reply within an hour (on average) book the most students.

  • After 24 hours of waiting for a reply, prospective students are 50% less likely to book with you.

Q: What should I do if a prospective student who messaged me if not is a good fit?

A: If you’re not a good fit for the student...

It’s ok to reply, “It sounds like I might not be the right tutor for you.” Turning down students before they book lessons will not hurt your search ranking.

Q: What should I do if I receive a message that I suspect to be SPAM?

A: If the message looks like SPAM, or something else...

You don’t have to reply to messages that seem like they are from spammers or are suspicious attempts to get your contact information. Just make sure to report the message as “suspicious”.

Q: What are the scenarios to report a message as “Suspicious”?

A: Report a message as “Suspicious” if…

  • It seems like SPAM

  • The message is inappropriate in any way

  • The message is about something other than private lessons (someone trying to sell you something, etc.)

  • The message seems suspicious for other reasons