I cannot log in my students email because microsoft authenticator

Question

I cannot use microsoft authenticator and it always want me to get the code from microsoft authenticator.

Answer 1

First, I already download the Microsoft authenticator, but it alway want me to open Microsoft authenticator to approve the request to sgin in. When I cannot use Microsoft authenticator, how can I open Microsoft authenticator to approve the request?

Second, When I click "I can't use my Microsoft Authenticator app right now", it show that I need to Verify my identity by approve a requset on app or use a verification code. Again, these two ways need to sign in to the app and I cannot sign in to the app.

Answer 2

Ad Administrator can reset the Multi-Factor-Authentication setup for the specific user.

• Sign in to the Azure portal.
• On the left, select Azure Active Directory > Users > All Users.
• Choose the user you wish to perform an action on and select Authentication Methods.
• Click Require re-register MFA and save.

Answer 3

Hi,

You will need to install the Microsoft Auth App and follow this guide to get the App installed - download-and-install-the-microsoft-authenticator-app-351498fc-850a-45da-b7b6-27e523b8702a

Hope this helps.

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