Issue opening a shared document despite granted access

Question

Hi

I am having trouble accessing a shared document even after the sender has granted me full access and editing rights. Is there anything else I can try to view this document?

Answer 1

Hi @Treboni-Hogan, Catherine,

Try logging out and logging back in to your account or clearing your browser cache. If the issue persists, you can try accessing the file from a different device or browser. Please let us know if you still need assistance.

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