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windows update problem

kanika chhabra 1 Reputation point
2020-10-22T07:08:40.42+00:00

Hi, I ma unable to perform windows update on my system.
request you to please guide.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,097 questions

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  1. Leon Laude 85,716 Reputation points
    2020-10-22T07:15:46.58+00:00

    Hi @kanika chhabra ,

    I suggest you start with the Windows 10 Update Troubleshooter over here:

    Windows Update Troubleshooter for Windows 10
    https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-for-windows-10-19bc41ca-ad72-ae67-af3c-89ce169755dd

    If the above doesn't help, continue onwards with the following troubleshooting steps:

    Troubleshoot problems updating Windows 10
    https://support.microsoft.com/en-us/help/4089834/windows-10-troubleshoot-problems-updating

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    (If the reply was helpful please don't forget to upvote or accept as answer, thank you)

    Best regards,
    Leon

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  2. Jenny Feng 14,096 Reputation points
    2020-10-22T09:16:45.717+00:00

    @kanika chhabra
    Hi,

    Would you please provide more information about this your problem? When did this appear and what's the detailed error message?
    Which version of Windows 10 do you have? Which update do you want to install?

    Firstly, you could refer to the troubleshooting steps below:
    https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

    Hope above information can help you.

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  3. Kapil Arya 7,851 Reputation points MVP
    2020-10-23T05:41:43.197+00:00

    Hello,

    Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. See if it works.

    If that doesn't work, try this:

    Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    Ren C:\Windows\System32\catroot2 Catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver

    Close Command Prompt and see if Windows Updates works then.

    Let us know if this helps!

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