Hi,
What version of Office and Windows did you use?
Did you check if the default browser is set to Edge?
- If you have Windows 10 or below, please go to Control Panel > Programs & Features > Turn Windows features on or off, check IE is ticked though you have set Edge as a default browser.
- If IE is already ticked, it is recommended to cancel the installation of IE first, and then ticke and install it back after restarting for a test.
- If you are using Windows 11, I suggest you reset Edge and update Windows 11 to have a check.
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