Troubleshooting issues after update and reboot

Question

My computer froze after a Microsoft update and now it won't boot up in normal mode, only in safe mode. Can someone provide some steps or resources to troubleshoot this issue?

Answer 1

Hello,

What's the KB number you have installed?

Force your computer to enter Automatic Repair mode by interrupting the boot process three times. You can do this by turning on your computer and forcibly shutting it down when you see the manufacturer’s logo. After the third interruption, Windows should automatically enter the repair mode.

If prompted, select Advanced options and then Troubleshoot.

From there, you can select Startup Repair or Command Prompt for further troubleshooting.

In the Command Prompt, you can use the command to check for and repair corrupted system files.

sfc /scannow

If the issue is with the boot sector, you can use the Command Prompt to execute the following commands:

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

If none of above worked, we recommend you could uninstall the update to see if the issue fixed.

Hope this helps.

Best Regards,

Hania Lian

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Answer 2

Please run the V2 log collector while in safe mode and post a share link using one drive, drop box, or google drive.

BSOD - Posting Instructions - Windows 10 Forums (tenforums.com)

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

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