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Troubleshooting Teams not installing on AutoPilot PCs

Courtney Regan 71 Reputation points
2024-06-05T15:04:02.8766667+00:00

Hello all. We just found 4 pcs that are not installing Teams as part of the Office suite after user enrollment. Teams is included in the MS365 Apps (Office) we are deploying. All the other apps in the suite install fine, as do all other apps we have standard on our AutoPilot systems. When troubleshooting on a system from Intune console, it shows no failures and in fact, MS365 suite shows up as installed fine. However it's still missing Teams. Does anyone know which log on the local PC might track this?

Also some others in the past did have this, but it was because they were located in Europe where MS stopped bundling Teams with the office suite. We are in the USA.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,182 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,427 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,444 questions
Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
428 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,640 questions
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  1. ZhoumingDuan-MSFT 10,420 Reputation points Microsoft Vendor
    2024-06-06T06:33:38.4766667+00:00

    @Courtney Regan, Thanks for posting in Q&A.

    I have done some research about this issue, here are some suggestions you can refer to fix this issue.

    1.Sync, and wait for a while, then restart the device to check whether Teams can install successfully.

    2.Try to unassign the Microsoft Apps and re-assign the Microsoft 365 Apps in Intune.

    3.Troubleshoot the app deployment refer the following link:

    https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#deployment-details

    4.I find there's changes in Microsoft Teams. New installations of Microsoft 365 and Office 365 will include Teams only if a Teams service plan is in place.

    https://learn.microsoft.com/en-us/deployoffice/teams-install#feature-and-quality-updates-for-microsoft-teams

    Please check if we have Team service plan. If not, as a workaround, try to deploy the app separately. remove the Teams from M365 Suite and deploy it as a standalone app by Intune.

    Please try above information, if there is any update, feel free to let me know.

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