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In our company portal application, the Office application was installed, but the status is still showing as ‘downloading

Mohanlal 20 Reputation points
2024-06-10T17:34:53.9666667+00:00

In our company portal application, the Office application has been installed, yet the status erroneously continues to display as ‘downloading’. Despite the Office apps being fully installed, the application’s status fails to update accordingly. We have attempted synchronization and other troubleshooting methods. We seek clarification on why there is a significant delay in reflecting the accurate status. Please address this query

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  1. ZhoumingDuan-MSFT 10,420 Reputation points Microsoft Vendor
    2024-06-11T01:54:35.5266667+00:00

    @Mohanlal,Thanks for posting in Q&A.

    To clarify your issue, please check the following.

    1.Please check whether you have assigned user's related license.

    2.Please check if there exist some error message in C:\ProgramData\Microsoft\IntuneManagementExtension\Logs

    3.Please check the incoming folder if it has any files? C:\Program Files (x86)\Microsoft Intune Management Extension\Content\Incoming

    4.This issue may be caused by lost Intune certificates (due to feature upgrades https://techcommunity.microsoft.com/t5/intune-customer-success/intune-mdm-enrollment-certificate-not-present-after-updating-to/ba-p/1950471).

    5.Try to log out from company portal and restart the device and then login company portal to check whether the issue can be fixed.

    6.Please confirm us what kind of device enrollment have you use?

    Please check above information, if there is any update, feel free to let me know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  1. Matt 0 Reputation points
    2024-06-10T18:56:48.1433333+00:00

    The issue may be due to the Company Portal not detecting the app is finished installation, or the app failed detection somehow. It needs to check related logs like the company portal log. Also, it is recommended that you sign out and then sign back in to enforce the device and company portal to Sync.

    Regards,

    Matt

    ==============

    If the answer is helpful, please select "Answer Accept".

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  2. Mohanlal 20 Reputation points
    2024-06-12T09:39:22.43+00:00

    Thanks for the update

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