Hi,
Thank you for posting in Microsoft Q&A forum.
The issue seems more related to xbox accout. So, you may contact xbox support to get more accurate help. Here is the link:
https://answers.microsoft.com/en-us/xbox/forum
https://support.xbox.com/en-US/contact-us
Hope this issue will be solved as soon as possible.
Best regards,
Simon
If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.