We appreciate your engagement with us on the Microsoft Q&A forum.
We apologize for the unexpected charges and the disablement of your subscription. Please follow the steps below to resolve the issue:
- The Azure free trial provides a limited number of credits (usually $200 or equivalent in your currency) for a 30-day period.
- Certain services, such as DDoS protection are not included in the free tier and can incur additional charges if used beyond the provided credits.
- Once the free trial credits are exhausted, any additional usage will be billed to your linked payment method. If services that are not covered by the free trial are activated (like DDoS protection), they can generate charges that exceed your free credits.
- Clearly explain that you were using a free trial for learning purposes, incurred unexpected charges, and need assistance. Include any relevant screenshots or documentation of your usage and charges.
- Go to Cost Management + Billing in the Azure portal. Under Billing, click on Invoices and find the invoice marked as overdue or outstanding.
- Additionally, we recommend reaching out to Azure Support directly to report this issue and request assistance with resolving the charges and re-enabling your subscription.
Additionally, follow the link-https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.
If you find this response helpful and it resolves your issue, please consider marking it as “Accepted” or giving it an upvote. This will help others in the community find the solution more easily.
If you are still facing the issue, please let us know in the comments. We are happy to help you.
Thank you.