Why I am not getting benefit of free credit for Visual Studio Enterprise Subscription

Question

My user account is 'Visual Studio Enterprise Subscription – MPN' Then why i am not select offer for the free credit of 'Visual Studio Enterprise Subscription – MPN'

Answer 1

Hello @Vivek Chhatrala Thank you for contacting us on Microsoft Q&A platform. Happy to help!

If you have a Visual Studio Enterprise Subscription – MPN account, you should be able to select the offer for the free credit of Visual Studio Enterprise Subscription – MPN. However, there could be several reasons why you are not able to select the offer. You may want to check the following:

Make sure that you are signed in with the correct account that has the Visual Studio Enterprise Subscription – MPN. Sometimes, users may have multiple accounts and may accidentally sign in with the wrong account.

Check if the offer is still available. Offers may have expiration dates or may be available only for a limited time. Make sure that the offer is still valid and has not expired.

Check if you meet the eligibility requirements for the offer. Some offers may have specific eligibility requirements, such as being a new Azure customer or having a certain type of subscription. Make sure that you meet the eligibility requirements for the offer.

Contact Microsoft subscription management support by raising a support request to help you further investigate the issue. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

EDIT: @Vivek Chhatrala To check the validity of your Visual Studio Enterprise Subscription - MPN account offer, you can follow these steps:

1. Go to your Visual Studio account page at https://my.visualstudio.com/Benefits.
2. Sign in with your Microsoft account that is associated with your Visual Studio subscription.
3. On the Benefits page, you will see a list of all the benefits associated with your subscription.
4. Look for the Visual Studio Enterprise Subscription - MPN account offer and check the expiration date listed next to it

As mentioned earlier, billing and subscription management support is provided at no cost. You can raise a support request from your active subscription, reference this issue and explain the same to the support professional to help resolve the issue.

Hope this helps!

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