promoted query rules is not opening

Question

i have SharePoint on promises 2019 when i add promoted query rules to show specific rosulates.

and create one page add 2 webpart : search box and search results

when I'm searching it is showing promoted results but if i click on it it will return me again to search page and not opening a link

how to solve this issue

Answer 1

Hi @Wael ElKadi ,

Welcome to Q&A forum!

It is unclear from the information provided what might be causing the issue.

It could be related to the configuration of the promoted result or the search results web part. I would recommend reviewing the configuration of the promoted result and the search results web part to ensure they are set up correctly.

Additionally, you may check if there are any errors in the search service application logs that could provide more information about the issue.

If all the above are OK, try to reconfigure the web part in another site to see if the problem still occurs. Or try to switch browsers.

If the problem persists, it is recommended to provide more details on the issue.

Reference:

https://learn.microsoft.com/en-us/sharepoint/administration/create-query-rules-for-web-content-management

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