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I am wondering why, when I connect my Surface Pro 11th Edition to my Microsoft Surface Dock 2, the display does not extend to external monitors.
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Dan Petersen
0
Reputation points
Hello, I have a new Surface Pro 11th Edition that I have connected to a Microsoft Surface Dock. I used this same dock with my last Surface (Pro 8).
When I connect my Pro 11 to the Dock 2, the "connection" alert sounds and my Pro 11 shows that it is charging. But the display does not extend/duplicate onto either of the two monitors that the Dock 2 outputs to. Never had these issues connecting the Pro 8 to the same Dock 2; Microsoft help pages note that the Dock 2 and the Pro 11 are compatible.
After I posted this on the "Microsoft Community" page, a moderator suggested (1) I check the USB-C->HDMI cables I am using and (2) that I post here.
Any suggestions?
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AmaranS 6,970 Reputation points Microsoft Vendor2024-07-30T05:04:39.8+00:00 Hello,
Unfortunately, i7-7660U processor is not compatible for Windows 11, according to Microsoft.
Please check with official Windows 11 list of supported processors: https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors
Regards.
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