MABS v4 fail to install on Windows server 2019 - Setup cannot query the system configuration

MarcAF 45

MABS v4 fail to install on Windows server 2019 standard due to a WMI error.

User's image

Here is the Error

Setup cannot query the system configuration. Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start. To troubleshoot this issue further, refer to http://go.microsoft.com/fwlink/?LinkId=167898 ID: 820

The WMI service is running and the startup type is automatic.

I followed steps in https://learn.microsoft.com/en-us/previous-versions/system-center/data-protection-manager-2010/ff399025(v=technet.10)

1 - Validate consistency

WMI-Consistent

2 - Disable the custom password filter

3 - Finally register certain WMI components.

WMI-REgisterMOF

It still does not install.

Accepted answer

SadiqhAhmed-MSFT 45,276 Reputation points Microsoft Employee

2024-08-02T12:36:25.2533333+00:00

@MarcAntoineFecteau-1499 Thank you for reaching out to us!

<<<Posting on behalf of @Amardeep Saini>>>

Please check the setup logs and see if it is matches with below stack.

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

   at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

   at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

This scenario is this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To fix the issue remove local accounts from GPO "Deny access to this computer from the network" and update the policy on MABS server.

---------------------------------------------------------------------------------------------------------------If the suggestions were helpful, click “Accept Answer” and Up-Vote it.
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1 person found this answer helpful.
MarcAF 45 Reputation points

2024-08-02T13:58:06.9133333+00:00

Hi Sadiqh,

Yes, the stack matches.

Unfortunately, the Local GPO "Deny access to this computer from the network" Security Setting is empty.

Still I think I will look into User Rights issue, it might be related to that.

Thank you.

SadiqhAhmed-MSFT 45,276 Reputation points Microsoft Employee

2024-08-05T08:28:18.75+00:00

@MarcAntoineFecteau-1499 Any update on this?

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-05T10:03:47.78+00:00

@MarcAntoineFecteau-1499 - If the local policy is empty then I would request you to please check if Domain Policy for "Deny access to this computer from the network" is not getting applied on this machine which will cause the same issue.

MarcAF 45 Reputation points

2024-08-19T13:25:00.7566667+00:00

Thanks for the reply Amardeep,
I will look into it this week.

MarcAF 45 Reputation points

2024-08-19T17:02:18.5033333+00:00

The issue is now fixed and MABS is installing correctly, it was not specifically the

"Deny Access to this computer from network" policy but in my case it was the "Access this computer from the network".

Thanks again for the help guys.
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1 additional answer

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T11:36:19.5966667+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Seems you are facing an issue due to a group policy issue. Please check DPM setup logs located on C:\Program Files\Microsoft Azure Backup Server V4\DPM Setup and match if you are getting similar snip for the failure.

[6/4/2021 9:14:26 AM] Information : Change service configurations

[6/4/2021 9:14:26 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \localhost\root\Microsoft\SqlServer\ComputerManagement14

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

To troubleshoot this issue further, refer to http://go.microsoft.com/fwlink/?LinkId=167898Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException: exception ---> System.Runtime.InteropServices.COMException

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

--- End of inner exception stack trace ---

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.SqlConfiguration.ConfigureServices()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PrerequisiteInstaller.Configure()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.ConfigureRequiredPrerequisites()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.InstallerThreadEntry()

*** Mojito error was: CouldNotQueryWmi; 0; None

[6/4/2021 9:14:28 AM] *** Error : Setup cannot query the system configuration.

Also check your security events and see if you are getting below mentioned error:

If the above scenario matches then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To fix the issue remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.
Please sign in to rate this answer.
Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:01:35.5433333+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if you are getting below mentioned error stack in it.

[6/4/2021 9:14:26 AM] Information : Change service configurations

[6/4/2021 9:14:26 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \localhost\root\Microsoft\SqlServer\ComputerManagement14

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

To troubleshoot this issue further, refer to http://go.microsoft.com/fwlink/?LinkId=167898Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException: exception ---> System.Runtime.InteropServices.COMException

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

--- End of inner exception stack trace ---

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.SqlConfiguration.ConfigureServices()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PrerequisiteInstaller.Configure()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.ConfigureRequiredPrerequisites()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.InstallerThreadEntry()

*** Mojito error was: CouldNotQueryWmi; 0; None

[6/4/2021 9:14:28 AM] *** Error: Setup cannot query the system configuration.

Also check if you are able to see below mentioned security events on the MABS Server.

Description:

An account failed to log on.

Subject:

Security ID: DPMLAB\administrator Account Name: administrator Account Domain: DPMLAB Logon ID: 0x6E7F6

Logon Type: 3

Account For Which Logon Failed:

Security ID: NULL SID Account Name: MICROSOFT$DPM$Acct Account Domain: MABSV3RTMREPRO

Failure Information:

Failure Reason: The user has not been granted the requested logon type at this machine. Status: 0xC000015B Sub Status: 0x0

Process Information:

Caller Process ID: 0xf14 Caller Process Name: C:\Windows\System32\wbem\WmiPrvSE.exe

Network Information:

Workstation Name: MABSV3RTMREPRO Source Network Address: - Source Port: -

Detailed Authentication Information:

Logon Process: Advapi Authentication Package: Negotiate Transited Services: - Package Name (NTLM only): - Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

If the scenario matches, then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To address the issue, you need to remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:02:13.29+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if you are getting below mentioned error stack in it.

[6/4/2021 9:14:26 AM] Information : Change service configurations

[6/4/2021 9:14:26 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \localhost\root\Microsoft\SqlServer\ComputerManagement14

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

To troubleshoot this issue further, refer to http://go.microsoft.com/fwlink/?LinkId=167898Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException: exception ---> System.Runtime.InteropServices.COMException

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

--- End of inner exception stack trace ---

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.SqlConfiguration.ConfigureServices()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PrerequisiteInstaller.Configure()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.ConfigureRequiredPrerequisites()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.InstallerThreadEntry()

*** Mojito error was: CouldNotQueryWmi; 0; None

[6/4/2021 9:14:28 AM] *** Error: Setup cannot query the system configuration.

Also check if you are able to see below mentioned security events on the MABS Server.

Description:

An account failed to log on.

Subject:

Security ID: DPMLAB\administrator Account Name: administrator Account Domain: DPMLAB Logon ID: 0x6E7F6

Logon Type: 3

Account For Which Logon Failed:

Security ID: NULL SID Account Name: MICROSOFT$DPM$Acct Account Domain: MABSV3RTMREPRO

Failure Information:

Failure Reason: The user has not been granted the requested logon type at this machine. Status: 0xC000015B Sub Status: 0x0

Process Information:

Caller Process ID: 0xf14 Caller Process Name: C:\Windows\System32\wbem\WmiPrvSE.exe

Network Information:

Workstation Name: MABSV3RTMREPRO Source Network Address: - Source Port: -

Detailed Authentication Information:

Logon Process: Advapi Authentication Package: Negotiate Transited Services: - Package Name (NTLM only): - Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

If the scenario matches, then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To address the issue, you need to remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:02:52.0766667+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if you are getting below mentioned error stack in it.

[6/4/2021 9:14:26 AM] Information : Change service configurations

[6/4/2021 9:14:26 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \localhost\root\Microsoft\SqlServer\ComputerManagement14

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

To troubleshoot this issue further, refer to http://go.microsoft.com/fwlink/?LinkId=167898Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException: exception ---> System.Runtime.InteropServices.COMException

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

--- End of inner exception stack trace ---

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.SqlConfiguration.ConfigureServices()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.PrerequisiteInstallation.PrerequisiteInstaller.Configure()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.ConfigureRequiredPrerequisites()

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Wizard.VenusProgressPage.InstallerThreadEntry()

*** Mojito error was: CouldNotQueryWmi; 0; None

[6/4/2021 9:14:28 AM] *** Error: Setup cannot query the system configuration.

Also check if you are able to see below mentioned security events on the MABS Server.

Description:

An account failed to log on.

Subject:

Security ID: DPMLAB\administrator Account Name: administrator Account Domain: DPMLAB Logon ID: 0x6E7F6

Logon Type: 3

Account For Which Logon Failed:

Security ID: NULL SID Account Name: MICROSOFT$DPM$Acct Account Domain: NA

Failure Information:

Failure Reason: The user has not been granted the requested logon type at this machine. Status: 0xC000015B Sub Status: 0x0

Process Information:

Caller Process ID: 0xf14 Caller Process Name: C:\Windows\System32\wbem\WmiPrvSE.exe

Network Information:

Workstation Name: NA Source Network Address: - Source Port: -

Detailed Authentication Information:

Logon Process: Advapi Authentication Package: Negotiate Transited Services: - Package Name (NTLM only): - Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

If the scenario matches, then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To address the issue, you need to remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:03:55.72+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if you are getting below mentioned error stack in it.

[6/4/2021 9:14:26 AM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \localhost\root\Microsoft\SqlServer\ComputerManagement14

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

To troubleshoot this issue further, refer to http://go.microsoft.com/fwlink/?LinkId=167898Microsoft.Internal.EnterpriseStorage.Dls.Setup.Exceptions.BackEndErrorException: exception ---> System.Runtime.InteropServices.COMException

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

Also check if you are able to see below mentioned security events on the MABS Server.

Description:

An account failed to log on.

Subject:

Security ID: DPMLAB\administrator Account Name: administrator Account Domain: DPMLAB Logon ID: 0x6E7F6

Logon Type: 3

Account For Which Logon Failed:

Security ID: NULL SID Account Name: MICROSOFT$DPM$Acct Account Domain: MABSV3RTMREPRO

Failure Information:

Failure Reason: The user has not been granted the requested logon type at this machine. Status: 0xC000015B Sub Status: 0x0

Process Information:

Caller Process ID: 0xf14 Caller Process Name: C:\Windows\System32\wbem\WmiPrvSE.exe

Network Information:

Workstation Name: MABSV3RTMREPRO Source Network Address: - Source Port: -

Detailed Authentication Information:

Logon Process: Advapi Authentication Package: Negotiate Transited Services: - Package Name (NTLM only): - Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

If the scenario matches, then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To address the issue, you need to remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:04:43.6066667+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if you are getting below mentioned error stack in it.

=

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

Also check if you are able to see below mentioned security events on the MABS Server.

Description:

An account failed to log on.

Subject:

Security ID: DPMLAB\administrator Account Name: administrator Account Domain: DPMLAB Logon ID: 0x6E7F6

Logon Type: 3

Account For Which Logon Failed:

Security ID: NULL SID Account Name: MICROSOFT$DPM$Acct Account Domain: MABSV3RTMREPRO

Failure Information:

Failure Reason: The user has not been granted the requested logon type at this machine. Status: 0xC000015B Sub Status: 0x0

Process Information:

Caller Process ID: 0xf14 Caller Process Name: C:\Windows\System32\wbem\WmiPrvSE.exe

Network Information:

Workstation Name: MABSV3RTMREPRO Source Network Address: - Source Port: -

Detailed Authentication Information:

Logon Process: Advapi Authentication Package: Negotiate Transited Services: - Package Name (NTLM only): - Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

If the scenario matches, then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To address the issue, you need to remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:05:13.2833333+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Also check if you are able to see below mentioned security events on the MABS Server.

Description:

An account failed to log on.

Subject:

Security ID: DPMLAB\administrator Account Name: administrator Account Domain: DPMLAB Logon ID: 0x6E7F6

Logon Type: 3

Account For Which Logon Failed:

Security ID: NULL SID Account Name: MICROSOFT$DPM$Acct Account Domain: MABSV3RTMREPRO

Failure Information:

Failure Reason: The user has not been granted the requested logon type at this machine. Status: 0xC000015B Sub Status: 0x0

Process Information:

Caller Process ID: 0xf14 Caller Process Name: C:\Windows\System32\wbem\WmiPrvSE.exe

Network Information:

Workstation Name: MABSV3RTMREPRO Source Network Address: - Source Port: -

Detailed Authentication Information:

Logon Process: Advapi Authentication Package: Negotiate Transited Services: - Package Name (NTLM only): - Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

If the scenario matches, then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To address the issue, you need to remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:07:23.67+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if you are getting below mentioned error stack in it.

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

If the scenario matches, then this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To address the issue, you need to remove local accounts from GPO "Deny access to this computer from the network".

Update the policy on MABS server by running below mentioned command in admin command prompt.

PS C:\WINDOWS\System32> gpupdate.exe /force

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:07:41.9033333+00:00

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:12:20.8966667+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

This scenario is this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To fix the issue remove local accounts from GPO "Deny access to this computer from the network" and update the policy on MABS server.

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:12:57.5833333+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if it is matches with below stack.

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

This scenario is this is caused by security setting in one of our GPOs.

To fix the issue remove local accounts from GPO "Deny access to this computer from the network" and update the policy on MABS server.

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:17:30.7233333+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

Please check the setup logs and see if it is matches with below stack.

[6/4/2021 9:14:28 AM] * Exception : => System.Runtime.InteropServices.COMException (0x80070056)

   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

   at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)

   at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Helpers.WmiHelper.ChangeSqlServiceConfiguration(String serviceName, Int32 serviceType, String userAccountName, String password)

[6/4/2021 9:14:28 AM] * Exception : => Setup cannot query the system configuration.Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

This scenario is this is caused by security setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To fix the issue remove local accounts from GPO "Deny access to this computer from the network" and update the policy on MABS server.

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-02T12:18:05.8833333+00:00

Thank you for contacting us on Microsoft Q&A platform. Happy to help!

This scenario is this is caused by setting in one of our GPOs. So, you need to check Local GPO Computer>Windows Settings>Security Settings>Local Policies>User Rights Assignment>Deny access to this computer from the network and check if deny local accounts is added into it.

To fix the issue remove local accounts from GPO "Deny access to this computer from the network" and update the policy on MABS server.

If the suggestions were helpful, click “Accept Answer” and Up-Vote it.
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MABS v4 fail to install on Windows server 2019 - Setup cannot query the system configuration

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