Azure bot connection to Skype consumer does not work although it is listed

Question

I try to create a Azure bot and connect to Skype consumer. I use the simple "Echo bot" sample and it basically works but not in Skype.

These options are available as channels in the bot config:

Direct Line

Microsoft Teams

Skype

Slack

Telegram

Web Chat

Most options work. Web Chat successfully works, even Telegram works.

When trying to connect Skype, a Skype login is shown 2x and then an error is shown:

Oops, something went wrong at our end

Sending one of our engineers to fix it. Give it a couple of minutes and try again.

This already happens for many weeks.

I tried to get help from business support without success, they blame Skype and do not see any way to contact Skype support. Note: this is not about the outdated Skype for business product, but Skype consumer.

Answer 1

Hello @Oliver Lietz

Thanks for reaching out to us, I can understand your pain, however, we are not supporting Skype consumer here. I have a few suggestions which may help.

First, there is a forum which provide support for Skype on below forum, there are experts for Skype -

https://answers.microsoft.com/en-us/skype/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=true&page=1

Then, there are a few ways to contact online Skype support -

https://support.microsoft.com/en-us/skype/contact-skype-support-6d59f7ba-ba27-475d-87d0-5d36c2fcc59e

If none of above working, I am happy to enable you a free support ticket to contact support team with bot service, experts with Skype knowledge can help you.

Please let me know, I hope this helps!

Regards,

Yutong

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