I got trouble with Quick Assist since few weeks

Question

Since few week, we have to launch Quick Assist 3 times to get it work

First time:

Helper: open quick assist, share the password

Customer: open quick assist, enter password

Helper side : an error message appear :

We're sorry, but the Quick Support service is currently not working. Please try again later.

Customer side : endless load

Second time:

Helper: close quick assist, reopen it, share another password

Customer: close quick assist, reopen it, enter new password

Helper: get an endless load

Customer: quick assist close by itself

The 3rd time, everything work perfectly.

We got this problem on AD environement and not AD..

(we already try to uninstall, repair, try a lot of computers)

How can we get more information about the issue there ?

Did you have some solution to helping us ?

many Thanks,

Pierre B

Answer

Hello Pierre B,

Thank you for posting in Q&A forum.

1.Make sure Microsoft Edge is properly installed and up to date.

2.Make sure Microsoft Edge WedView2 is installed. It is required to use Quick Assist.

Here is a troubleshooting guide about Quick Assist for your reference:

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.

1 answer