Laptop doesn't work after waking from sleep.

Question

After putting the laptop to sleep using the lock function, I only get a black screen and a frozen cursor when I wake it. The only way to get it working again is to hold down the power button to shut it down and hold the power button again to power it up.

I'm not sure if this is related but it happens more often when I have my mouse and secondary HDMI display plugged in.

What is wrong?

Answer 1

Hello,

Here are a few steps you can try to resolve this:

Update Graphics Drivers: Outdated or corrupted graphics drivers can cause display issues. Make sure your graphics drivers are up to date. You can do this through the Device Manager or by visiting the manufacturer’s website.

Check Power Settings: Ensure that your power settings are configured correctly. Go to Control Panel > Power Options and check the settings for sleep and display.

Disable Fast Startup: Fast Startup can sometimes cause issues with waking up from sleep. You can disable it by going to Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable and unchecking Turn on fast startup.

Disconnect External Devices: Try disconnecting your mouse and HDMI display before putting your laptop to sleep. If the issue doesn’t occur without these devices, it might be related to how your laptop handles external peripherals.

Update BIOS/UEFI: Sometimes, updating the BIOS/UEFI can resolve hardware compatibility issues. Check your laptop manufacturer’s website for any available updates.

Best Regards,

Hania Lian

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