azure bot and whatsap channels implementationn

Question

You may know that WhatsApp is not one of the communication channels supported by the QnA Bot in Azure. Many other are supported but not WhatsApp. What I found is that I download a function from github that should be able to communicate with Azure bot, then bit of c# coding and should work. Not as straight forward as with sms or Teams, email, Messenger though. But i read that recently in 2024 i think WhatsApp communicates better with Azure. So what's the most straight forward way to send messages to the azure bot via WhatsApp, has something changed? Thank you!

Answer 1

Hello @Panos Stav

Thanks for reaching out to us, are you considering leveraging Bot Builder .NET SDK? You can leverage channel adapter C# to connect your bot to WhatsApp as below reop.

https://github.com/BotBuilderCommunity/botbuilder-community-dotnet/tree/develop/libraries/Bot.Builder.Community.Adapters.Infobip.WhatsApp

Please check on above document and see if that is what you are looking for.

Also, please check on the document if you need more information about the channel information -

https://learn.microsoft.com/en-us/azure/bot-service/bot-service-channel-additional-channels?view=azure-bot-service-4.0

https://learn.microsoft.com/en-us/azure/bot-service/bot-service-manage-channels?view=azure-bot-service-4.0

I hope this helps.

Regards,

Yutong

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