Outlook
A family of Microsoft email and calendar products.
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RPA bot server disconnecting from MS Outlook with expired token
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 80%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Daniel Franco
0
Reputation points
Assistance needed in troubleshooting issues with a RPA bot server that keeps disconnecting from MS Outlook due to an expired token. The failure reason in Entra is confirmed to be a grant that has expired due to revocation or password change/reset. The user had logged in a few days before, and tokens are set to expire in 90 days, yet the bot account still prompts for reauthentication. The issue arises in a process/virtual scenario where token authentication may not work as expected. Need clarification & guidance about how to resolve the issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 89%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harshitha Eligeti 330 Reputation points Microsoft Vendor2024-10-07T15:57:30.3766667+00:00 Hi @ Daniel Franco
Thank you for bringing this issue to our attention. I understand you’re having difficulties with the RPA bot server disconnecting from MS Outlook due to an expired token. This usually means that the authentication token used to access Outlook has either expired or been revoked. After logging into the RPA Bot, did the user change their password? This could potentially affect the validity of their token. Additionally, is there a conditional access policy which requires a specific sign-in frequency?
Please provide a brief overview of the issue to facilitate troubleshooting.
If you have more specific questions or need further details, please feel free to ask!Best regards,
Harshitha Eligeti. -
Harshitha Eligeti 330 Reputation points Microsoft Vendor
2024-10-08T15:30:41.9133333+00:00 Hi @Daniel Franco
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help. -
Harshitha Eligeti 330 Reputation points Microsoft Vendor
2024-10-09T13:37:55.59+00:00 Hi @Daniel Franco
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
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