Taskbar not working for an specific user on a RDS server

Question

Hello guys, I hope everyone is doing great. I'm making this post because I'm having a hard time with a weird problem that I have not seen before. I manage two different azure VMS which are RDS servers configured in a Host pool using FXlogix. this allows people to remote into those two servers and do their work. We named them server1 and server0. The issue is that one of the user signs into server0 his taskbar doesn't load, and he has to log out and we disable sign for server 0 on the host pool and tell him sign again so that this time he can use the server1 and everything works fine there. I believe that there has to be some type of local data that is corrupting his taskbar configuration on server 0. I found some resources that mentioned that the following registry path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList \user would need to be modified to solve this, but I did not have any luck with it. We created another profile for this user and the issue still happened. We also noticed that some events were registered in event viewer.

1st event logged when user logs in: Source: AppModel-State.  Event ID 23

Triggered repair of state locations because operation EnsureFolderAccessible against package Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy hit error -2147024894.

 

Then Event ID 24

Repair of state locations for operation EnsureFolderAccessible against package Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy with error -2147024894 returned Error Code: 0

 

Then Application Error 1000 several times

Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0x9405e441 Faulting module name: StartDocked.dll, version: 10.0.22000.2600, time stamp: 0x3d1f50f7 Exception code: 0xc0000409

 

And AppModel-State.  Event ID 10 several times

Failure to load the application settings for package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Error Code: -2147024893

Would anyone be kind and smart enough to recommend me some stuff to solve this problem?

Thank you!

Answer 1

Hi Enmanuel Herrera Rondon,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

I Understand your concern there might be several the issue causes, could you please try start by checking the server's configuration, as there might be settings on server0 affecting user.
Run the sfc /scannow command to see if any system files are corrupted. Also, take a look at any third-party applications running on the server that could be causing conflicts.
Please refer this support document

Better to check the group Policy settings to ensure nothing is restricting the taskbar functionality. Make sure the Remote Desktop Services are configured correctly, and don’t forget to verify that server0 has all the latest Windows updates installed.

Lastly, monitoring the Event Viewer for any new or recurring errors after these changes can provide more insights. This might help you resolve the issue.

If you found helpful, could you please click an accepting the answer and "Upvote" on my post to help increase visibility of this question for other members of the Microsoft Q&A community.