Hello,
Thank you for posting in Q&A forum.
From the description above, I understand your question is related to Microsoft credentials.
Since there are no engineers dedicated to this topic in this forum. To be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Microsoft credentials, where there will be a dedicated engineer to give you a professional and effective reply.
Here is the link for Microsoft credentials forum.
Results in Microsoft Credentials - Training, Certification, and Program Support
Credentials support | Microsoft Learn
I hope the information above is helpful.
Best regards
Zunhui
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