Device Location

Question

I registered my laptop in Michigan but have moved to North Carolina. When I used the find device it referred back to Michigan. How do I update it to reflect the correct address?

Answer 1

Hi Bill,  

That sounds like a good plan! Pausing your VPN is indeed a smart move, as it can sometimes interfere with location services. By signing in to your Microsoft account and checking the device settings, you should be able to see if the location updates correctly.

After trying these steps, let me know if you run into any issues or if you need further assistance with anything else! Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

Answer 2

I’ll try the first option as I already did the second. I had also paused my VPN knowing that would affect it as well.

Answer 3

Hi Bill, 

Welcome to Microsoft Community.

To update your device's location in Find My Device, you'll need to adjust the location settings in your Microsoft account. While Find My Device typically uses the location set by your device's GPS or IP address, the registered location for your device in your Microsoft account should reflect your current address.

Unfortunately, there isn’t a direct way to change the registered location on Find My Device for a specific device from your account settings. However, the device will update its location automatically as soon as it connects to the internet and reports its position.

• Enable or Update Location Services on the Device:1. On your laptop, go to Settings > Privacy & Security > Location.

2. Make sure Location Services are enabled.
3. Check that your laptop’s location is correct by opening a maps app like Microsoft Maps and confirming it shows the right location (North Carolina).- If you prefer, you can also try unlinking your device and then manually adding your Surface device by following these steps:
4. Go to  account.microsoft.com/devices, sign in, and select  Register device to continue.
5. Enter your device's serial number to register it to your account.

If your device is still showing the previous location (Michigan) after connecting to the internet, it usually takes some time to refresh the data. Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist