outlook error code 0x80040154

Question

I cannot receive mail in Outlook.  This is the error message I receive -- outlook error code 0x80040154.  I have checked with my ISP, and Internet Provider.  They all point to a problem with Outlook.

Answer 1

Hi Rogerthuso,

Thanks for posting your question to the answers.microsoft.com community forum.

Initially, we need to verify nothing is running in the background that is halting the process.  A number of questions need to be answered involving the processes that could be loaded, but, this step will help in eliminating the questions and help us to verify more into what layer-level the issue is occurring.

Let's start with a clean boot process, it's sometimes used in a number of troubleshooting steps, but, it helps especially when used in a community forum setting because of the vast programs/services that could be conflicting.

Here are the steps for cleanboot:

The steps for the clean boot is taken from the following article.   http://support.microsoft.com/kb/929135.  You may want to refer to it to get the complete overview of how this process works.  Remember to put your system back in a normal state after troubleshooting is complete.  Also, keep in mind, after performing the steps below please list any errors you receive or information you obtain when trying to access Outlook.

Step 1: Perform a clean boot Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

1. Log on to the computer by using an account that has administrator rights.
2. Click Start

, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue. 3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.) 4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points. 5. **Click OK, and then click Restart.**Please keep us informed.

Regards,

---

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

Answer 2

Can t open accounts that in mail app, if I try to make new mail account I get error 0x80040154.

Answer 3

Hi Rogerthuso,

Thanks for posting your question to the answers.microsoft.com community forum.

Initially, we need to verify nothing is running in the background that is halting the process.  A number of questions need to be answered involving the processes that could be loaded, but, this step will help in eliminating the questions and help us to verify more into what layer-level the issue is occurring.

Let's start with a clean boot process, it's sometimes used in a number of troubleshooting steps, but, it helps especially when used in a community forum setting because of the vast programs/services that could be conflicting.

Here are the steps for cleanboot:

The steps for the clean boot is taken from the following article.   http://support.microsoft.com/kb/929135.  You may want to refer to it to get the complete overview of how this process works.  Remember to put your system back in a normal state after troubleshooting is complete.  Also, keep in mind, after performing the steps below please list any errors you receive or information you obtain when trying to access Outlook.

Step 1: Perform a clean boot Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

1. Log on to the computer by using an account that has administrator rights.
2. Click Start

, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue. 3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.) 4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points. 5. **Click OK, and then click Restart.**Please keep us informed.

Regards,

---

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

http://www.vistaheads.com/forums/microsoft-public-windows-vista-general/84617-system-restore-error-0x80040154.html

Please click here to fix the error on Windows Vista for I-tunes installations and update issues

Answer 4

Update:  I am using Windows Vista, and Outlook 2007.