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Hello, I recently factory reset my windows 10 desktop and one it was ready for setup windows would not detect my keyboard or mouse rendering my computer unusable, please help.
It your machine's USB ports are still usable, suggest you try connect with external cable keyboard and cable mouse before pressing power button.
After those external devices can be detected, proceed the installation and then we can troubleshoot within Windows 10 UI later on.
Once you have the Windows 10 logic, go to Lenovo website to download their latest device driver and test.
Good Luck.
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I also encountered this issue for the first time.
Selected the custom option and formatted the partition first which seemed to fix the problem.
Hope this helps
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I just had this same issue. I chose to do a reset of a Lenovo mini and mouse and keyboard wouldn't work at the set up portion. Works in Bios though.
Anyway, the solution for me was to install windows from a USB drive.
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Use on screen keyboard temporarily to proceed
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I had same problem. My System LenovoM91p. I tried to reset my windows 10. when its booting, my mouse and keyboard working fine in bios settings, but when its trying to install Windows 10. On first screen, i dont have access to keyboard and mouse. Any suggestions?
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Same exact issue here. If you find a fix please let me know!
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I have Lenovo and I had the same problem once. Your Mouse can not be used but keyboard can be. To use the keyboard you have to used the tab to move and at last to select terms and conditions you have to experiment with numbers and + - anything. Do experimentation. If you have problems type anything and experiment. Good Luck
Hi,
The mouse and keyboard drivers might have become corrupted, outdated, in your case it is also a possibility incompatible with your currently installed Windows.
Do the mouse and keyboard show in BIOS?
You may need to adjust some settings in your BIOS.
1.Turn off your PC, then turn it on and simultaneously press F2, DEL or F12 (depending on your manufacturer) to enter into BIOS setup.
2.Navigate to Advanced using the arrow keys.
3.Go to USB Configuration and then disable USB legacy support.
4.Exit saving changes and check if you’re able to Fix Mouse and keyboard not working in Windows 10.
Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly.
Hope above information can help you.
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I tried your steps but its still doesn't seems to be working.
I think its windows problem because keyboard was working on BIOS but its not working in windows installation.
Please Help me.
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I'd check the manufacturer's chipset has been installed. The chipset allows the operating system to find and use devices integrated into the mother board.
where do I find that?
The pc manufacturer's website should provide a download. Do you have the brand and model number?
yes it is a lenovo thinkcentre m91p
where do I find That, I have used this computer before I factory reset