Scammers

Question

Scammers

Anonymous

Received alerts from Microsoft advising someone was hacking my computer they advised to contact 888-558-3498 so we did to find out that the person taking our information was actually the scammer - he also used phone number 855-666-1992 as well. He was very convincing and had a lot of knowledge about Microsoft, IP address, ETC... they also used "Connectwise Control"

They shared case ID# 44712245 for the Microsoft representative and his name was Victor with ID# 426481. Sr approval representative was a Catherine (4421254) please beware of them they are scammers.

They also showed a picture of the scammer (from Dayton Ohio) and Microsoft was located in Washington State. We have already reported this to Microsoft and please take note Microsoft will NOT send alerts or call you.

Thank you -

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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4 answers

Answer 1

Actually that type of pc filtration should be reported to authorities.....Microsoft only has ability to check

hackers when youre Microsoft name & password have been used by others,in this case,microsoft

uses youre e-mail & requires a new user password..Microsoft is pretty good at this..Also,with hackers

in youre pc,download & run Microsoft scanner utility,get this at link below.

https://www.microsoft.com/en-us/wdsi/products/scanner

Answer 2

It's a common scam that you could have ended with the Task Manager. Now you must consider everything on your computer has been compromised. Passwords, PIN numbers, financial account information. A clean install of Windows is the best option and what I would do myself. See the following and decide if you want to tempt fate not knowing what they may have installed on your computer.

From Quietman, see: I have been hacked...What should I do?

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3071944

And this from the FTC:

Tech Support Scams

https://www.consumer.ftc.gov/articles/0346-tech-support-scams

Next, follow the instructions here even if the pop up is gone.

http://malwaretips.com/blogs/remove-tech-support-scam-popups/

Also run this tool.

SuperAntiSpyware (Free version)

http://www.superantispyware.com/

Please read:

PSA: Tech Support Scams Pop-Ups on the Rise