Error code

Question

I have installed Google Earth on my Windows 10 computer but when I try to launch it I get the following error code - 'Google Earth could not access the cache file location and will exit.' 

Cache Path: "C:\Users\User\AppData\LocalLow\Google\GoogleEarth\Cache"

How can I resolve this?

Answer 1

Thanks for your response. You were right. The folder simply didn't exist. I created one and off it went - problem appears to be solved.

Thanks for your help.

Answer 2

Hello there, maybe you can check if the folder exists on the specified path? If it doesn’t already exist, you can create the folder/s and try launching again. If it already does, it might be a permission issue with the folder. You can check the permissions settings and make sure it is not read-only and is writable.

Answer 3

Hi ,

Sorry to hear you're experiencing this issue!

To resolve this error, you can verify the cache path being used:

1. Start regedit
2. Select HKEY_USERS
3. Select Edit/Find Google Earth Plus. Check Key and 'Match whole string only' options The full key name should be something like this: HKEY_USERS\S-1-5-21-1940666338-227100268-1349548132-13541\Software\Google\Google Earth Plus

Note Google Earth free version also uses 'Google Earth Plus' to store its settings under.

4. Look at CachePath field under the 'Google Earth Plus' folder. Verify folder exists and you have permissions to access that folder.