USB Webcam Not Recognised - Code 43

Question

Hi

I have a problem with my USB webcam on my PC

The USB webcam works fine on my laptop and all my USB devices work fine using the USB ports on my PC which is running Windows 10. 

When I plug my webcam into my PC it is not recognised and does not function in any way.  I get the following description in device manager:

Windows has stopped this device because it has reported problems. (Code 43)

The USB device returned an invalid USB configuration descriptor.

I have recently reset my PC with a clean Windows 10 install and all the latest updates.

I also tried uninstalling all USB devices followed by a restart but the webcam was still not recognised.

Any help would be appreciated.

Thanks

Answer 1

Follow the steps in the following link: https://answers.microsoft.com/es-es/windows/for...

Answer 2

You did well to use the two routes that you have told me; winged. The safest thing is that there is incompatibility between the camera and the PC.

Answer 3

Hi

I dont belive the PC does have the drivers installed. I have been unable to identify any drivers for the device.

 I tried updating drivers within device manager and I also searched on the manufacturer’s website. Neither route idetified any drivers for the device - existing or new. If you have any advice on how To find these drivers that would be helpful.

Thanks

Answer 4

Hello, I am EILIMAR, an independent advisor and I will be happy to help you with your problem.

You must make sure that your PC has the drivers installed for your camera.

Please let me know if you need any further assistance.

Best regards,

Eilimar Martinez