Microsoft rewards program question

Question

I started using microsoft rewards a few years ago and got a few thousands points but then I lost access to my microsoft account, so then i signed up for a new one and been using that for a few months but I just got access back the my old account and it still has the points, am I allowed to redeem them or are they just void?

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Since you can still access the old account and the points are still there, you can still use the points, as the rewards expired when you did not earn points for 18 consecutive months, for reference: https://www.microsoft.com/en-us/servicesagreement#14m_MicrosoftRewards

Just take note that you cannot transfer Microsoft Rewards points to another account. Moreover, if you need further help, I recommend contacting the Microsoft Rewards support, as they specialize in this issue. You may reach them from the link below:

Microsoft Rewards Support: [https://rewards.bing.com/support

](https://rewards.bing.com/support

)