Outlook Error

Question

This is the PPE Hosted Dispatch mail system.

PPE Hosted tried to deliver your email message,
but was unable to do so for reasons outside our control.

We recommend contacting the person or service responsible for
looking after the recipient domain's email server directly.

The last error message we have available from the recipient's
server is included right below, along with an extract of your
email:

Answer 1

Hi Adrian Gamory,

Thank you for raising your concern in this community. Based on your description, you are getting an error from Outlook.

To better understand and investigate your issue, could you please confirm the following details:

• Which account are you using from the listed below
• Microsoft365 Work/school account (e.g., t****@contoso.com)

- Microsoft personal account (e.g. t****@outlook.com.

• Which Microsoft subscription do you have?
• Are you from the sender or recipient side and this happens when receiving or sending internally or external.
• May I know if this happens from Outlook Web App/ browser
• Which outlook version are using, please refer to the attached link: What version of Outlook do I have? - Microsoft Support
• Could you kindly get some screenshots of the errors or the non-delivery report(NDR), and share with me via private message to avoid exposing your information to the public.
• You can also share extended message trace report and share with me in CSV format. Please check this link on how to run a message trace: Message trace in the new EAC in Exchange Online | Microsoft Learn. Please note that to run the message trace you must be an admin, if you are an end user I suggest you contact your IT admin.
• Note: If you don't know who is your admin, please check this article: Who should I contact if I need to change my information in Microsoft 365? - Microsoft Support

To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community, > click your profile picture in the top right > select the My Profile option.

Could you please confirm the above questions. This will assist me in pinpointing the cause of the problem and offering a tailored solution.

Please note that our initial response might not resolve the issue right away. However, with your cooperation and more detailed information, we can work together to find a solution.

Sincerely

Albert |Community Moderator