This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
hi. I have an @hotmail.com account. i cannot access and have forgotten the password. i have 2 factor authentication turned on. i still have access to the back up phone number, but not the email. I have completed the account reset form, but received an email back that says "Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know."
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi RB_551
This my 2nd follow-up regarding your issue. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.
Regards,
Fritz-Bald
Microsoft Community
Moderator
Hi RB_551
We have noticed that you have not responded to our last message in your Community post. We would like to know whether the issue you have raised with us is still ongoing. If yes, please reply to our thread and continue our conversation.
We await your response.
Regards,
Fritz-Bald
Microsoft Community
Moderator
Good day!
Welcome to Microsoft Community. Thank you for sharing your concern with us today and we hope that all is well. I understand your frustration, and I'm here to help you with your Outlook account issue. If you've already tried the account recovery form and it didn't work, the best course of action would be to contact Microsoft support directly for further assistance. If you would like to contact our chat team, you can contact us by following the link below.
https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.outlook
Once you've opened the link, do the following:
(1) Provide a brief description of the problem and click Get Help**.**
(2) Click Contact Support at the****bottom of the result that appears.
(3) Check the problematic product, and then click OK**.** and
(4) Finally, you can contact the Office chat representative.
Regards,
Fritz-Bald
Microsoft Community
Moderator