psinfo reports incorrect information about physical memory

rpr 111 Reputation points
2021-08-05T09:44:21.947+00:00

I'd like to raise again the bug that exists in psinfo v1.78 (published on June 29, 2016).

As reported in a post on the archived forums psinfo (both 32-bit and 64-bit version) reports incorrect information about physical memory above 4 GB.

It's quite embarrassing that such a bug exists in psinfo as the systems with more than 4 GB of RAM have been in common use for at least 10 years.

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Advanced system utilities to manage, troubleshoot, and diagnose Windows and Linux systems and applications.
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  1. charlie arehart 30 Reputation points
    2024-05-29T15:58:56.7166667+00:00

    Hmm. While the op (rpr) says they find it fixed in 1.79, I do not.

    I'm running that version (downloaded just today), and in the 2 systems I've tested which are each running 32g (as confirmed in task mgr, sys cfg, etc), psinfo still reports "physical memory" as about 4g in each. FWIW, one is running Windows 11 and the other Windows 10, each at their current latest update--and the value reported is the same when running "as admin" or not.

    So it's certainly interesting that RPR found it working, while I do not. I hope we may hear in time from others confirming things either way.

    1 person found this answer helpful.

  2. rpr 111 Reputation points
    2023-05-26T11:43:05.83+00:00

    I'd say that the issue has been fixed in psinfo v1.79 (published on March 30, 2023):

    >psinfo64
    
    PsInfo v1.79 - Local and remote system information viewer
    Copyright (C) 2001-2023 Mark Russinovich
    Sysinternals - www.sysinternals.com
    
    System information for \\mypc:
    Uptime:                    1 day 4 hours 23 minutes 12 seconds
    Kernel version:            Windows 10 Pro, Multiprocessor Free
    Product type:              Professional
    Product version:           6.3
    Service pack:              0
    Kernel build number:       19044
    Registered organization:
    Registered owner:          
    IE version:                9.0000
    System root:               C:\WINDOWS
    Processors:                8
    Processor speed:           1.8 GHz
    Processor type:            Intel(R) Core(TM) i5-8265U CPU @
    Physical memory:           16158 MB
    Video driver:
    
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