Microsoft Word "Share" function is not working

Question

My Microsoft Word "Share" function is not working. When I got to share a document as an email attachment from within Microsoft Word it just "dings" and doesn't offer any further steps. I am also having trouble sending pages from Google Chrome under their share function as well. Please advise.

Answer 1

Hello,

My name is EngineTyme, an Independent Advisor and a Microsoft user like you and I would be glad to help you.

The "Share" function not working in Word and the similar issue with Chrome's "Share" feature suggest an underlying macOS or application configuration problem. Here are some troubleshooting steps you can try:

• Update Word: Ensure you have the latest version of Microsoft Word installed. Open the App Store and check for updates.
• Restart Word and your Mac: Sometimes a simple restart can resolve minor app glitches. Close Word and relaunch it. If the issue persists, restart your Mac.
• Reset Word preferences: Resetting Word preferences to default might fix unexpected behavior. Open Word, hold down Option while clicking the "Word" menu in the top bar, and select "Reset Preferences." Confirm the reset and relaunch Word.
• Check default Mail app: Word usually interacts with your default email app for the "Share" function. Ensure you have a compatible email app set as the default in System Preferences > Mail.
• Reinstall Word: If all else fails, consider uninstalling and reinstalling Microsoft Word. Make sure you back up your documents before doing so.
• Check macOS permissions: Check if Chrome and Word have permission to access your email app and files. Go to System Preferences > Security & Privacy > Privacy and adjust permissions for the relevant apps.
• Run Disk Utility: Repair any potential disk errors that might be affecting app functionality. Open Disk Utility from Applications > Utilities, select your hard drive, and run "First Aid."

For the Google Chrome issue, I would advise you reach out to Google Support who can advise and suggest troubleshooting steps to take to resolve the issue.

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Please let me know if you have any questions or concern.

Best regards, EngineTyme.

Answer 2

Checks these properties on a MacBook:

1. Ensure that your email account is properly configured on your MacBook Pro.

Go to "System Preferences" > "Internet Accounts" and make sure your email account is set up correctly.

2. Confirm that you have set your default email client on your MacBook.

Go to "System Preferences" > "Mail" and select your preferred email application.

If above statement true restart your MacBook and try sharing again with email.

Thank You

Answer 3

Hello Missy,

Are you using Microsoft word on a desktop or a web version?

If desktop:

where you logged into OneDrive because Word will save document to OneDrive and then share with person.

Thank You

Answer 4

Thank you so much. My friend was helping and sent the questions and I'll wait until she's back in town and she can look into what you suggested and we'll get back.. I do really appreciate your time and effort to help me with this... Happy Holidays! :D Missy

Answer 5

Thank you for your response. I am on my MacBook Pro using the related Microsoft Word installation for Mac. Any thoughts?