Issue Encountered Using Microsoft Authenticator

Question

My phone was stolen, and like any human, I forgot to back up the login details of my last account. Now, I'm completely stuck with no access.

I’ve lost access to the following:

• 1 Dot NET API App Service
• 1 Angular Static Web App
• 1 SQL Database
• 1 SQL Server
• 1 Blob Storage account

I’ve already contacted support via the Microsoft Authenticator app but haven’t received a solution yet. At this point, everything is inaccessible, and I’m not sure what to do next. I would greatly appreciate any guidance or escalation to help recover access.

Answer 1

Hello again.

I'm sorry to hear you still have this issue.

However, as this is a situation related to recovery options, only our Support Team have the necessary tools to review your identity and help you out. I recommend calling them again to look for further options.

Best Regards,

Daniel C.

Microsoft Community Support

Answer 2

Hello.

Welcome to the Microsoft Community.

I'm truly sorry to hear that you lost access to your account due to that issue. I completely understand how stressful and urgent this situation must be.

Since you've already contacted Support through the Microsoft Authenticator App, but not got a resolution yet, you can also call our Support Team through the Customer service phone numbers - Microsoft Support. You'll initially get in contact with an automated system, so, I'd recommend you follow these steps:

When you call, here is an example of how to navigate the automated phone system (IVR) to reach the right team quickly:

• IVR: What kind of problem are you concerned about?
  You: Authenticator
• IVR: What kind of product do you use?
  You: Office 365 for business
• IVR: Education or company account?
  You: Company
• IVR: Are you an administrator?
  You: Yes
• IVR: Do you have another administrator in your organization?
  You: No
• IVR: Do you need a service request?
  You: Yes

Let me know how it goes.

Best Regards,

Daniel C.

Microsoft Community Support

Thanks for the response, I have contacted support via phone; however, the issue remains unresolved. The Authenticator account is linked to my personal profile, but it contains credentials associated with my organization, which I am currently unable to recover.

Answer 3

Hello again.

I'm here just to do a quick follow up and ask you if you were able to contact our Support Team through the phone numbers I shared.

I'll be here if you need further guidance.

Best Regards,

Daniel C.

Microsoft Community Support

Answer 4

Hello.

Welcome to the Microsoft Community.

I'm truly sorry to hear that you lost access to your account due to that issue. I completely understand how stressful and urgent this situation must be.

Since you've already contacted Support through the Microsoft Authenticator App, but not got a resolution yet, you can also call our Support Team through the Customer service phone numbers - Microsoft Support. You'll initially get in contact with an automated system, so, I'd recommend you follow these steps:

When you call, here is an example of how to navigate the automated phone system (IVR) to reach the right team quickly:

• IVR: What kind of problem are you concerned about?
  You: Authenticator
• IVR: What kind of product do you use?
  You: Office 365 for business
• IVR: Education or company account?
  You: Company
• IVR: Are you an administrator?
  You: Yes
• IVR: Do you have another administrator in your organization?
  You: No
• IVR: Do you need a service request?
  You: Yes

Let me know how it goes.

Best Regards,

Daniel C.

Microsoft Community Support