Unknown Charge

Question

Unknown Charge

Linda English 5

My account has been charged, details MSFT * Removed PII

How can I find out what this is for?

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Carole Hylton 15 Reputation points

2025-10-31T19:19:02.52+00:00

Microsoft payment has been coming out of account for over a year and I would like to find when this set up, but can’t seem to speak to a customer service person. Does anyone know how to make contact with Microsoft.

?
Leticia Onunkwo 0 Reputation points

2025-12-08T15:47:59.3333333+00:00

Unknown charge.

I called my bank and it says Amazon Microsoft
Chuck Davies 10 Reputation points

2026-02-26T14:41:17.6833333+00:00

What was a 105.99 charge to my American Express card for on 1-28-2026?
Dan Grampsas 10 Reputation points

2026-02-26T14:43:48.2766667+00:00

Can’t talk to a person. Just get directed to a website. Very poor customer service.

1 answer

Carole Hylton 15 Reputation points

2025-10-31T19:19:02.52+00:00

Microsoft payment has been coming out of account for over a year and I would like to find when this set up, but can’t seem to speak to a customer service person. Does anyone know how to make contact with Microsoft.

?
Leticia Onunkwo 0 Reputation points

2025-12-08T15:47:59.3333333+00:00

Unknown charge.

I called my bank and it says Amazon Microsoft
Chuck Davies 10 Reputation points

2026-02-26T14:41:17.6833333+00:00

What was a 105.99 charge to my American Express card for on 1-28-2026?
Dan Grampsas 10 Reputation points

2026-02-26T14:43:48.2766667+00:00

Can’t talk to a person. Just get directed to a website. Very poor customer service.

Answer 1

Henry Mai 8,215 Independent Advisor

Hello Linda, I am Henry and I want to help you with this issue.

The first solution I can give you is to Use Microsoft's Charge Investigation Tool. How to investigate a billing charge from Microsoft, View your Microsoft Store order history

Go to the "Manage your payments" page of your Microsoft account dashboard.
Select the option to "Investigate a billing charge".

You can also manually review your purchase history to match the charge on your statement. View Purchase Order History for Your Microsoft Account

Sign in to your Microsoft account at account.microsoft.com.
Navigate to the "Payment & billing" section and select "Order history".
Here you can filter by date range to find the transaction that matches the charge on your statement.

Here are some of the most likely causes for a charge you don't immediately recognize:

A recurring subscription: This could be for Microsoft 365, Xbox Game Pass, OneDrive storage, or another service with recurring billing enabled.
A family member's purchase: Someone in your family group may have bought an app, game, or made an in-app purchase.
A pre-order: A pre-ordered item that has recently been released and shipped.
A renewed subscription: A yearly or monthly subscription that has automatically renewed.

Hope one of these works for you. If you find this guidance helpful, you're welcome to click 'Accept Answer'—it helps others find useful solutions too.

Linda English 5 Reputation points

2025-09-25T05:08:49.9266667+00:00

Hi Henry,

I don't believe that I have a Microsoft account??
Henry Mai 8,215 Reputation points Independent Advisor

2025-09-25T06:53:30.2166667+00:00
Many services create or use a Microsoft account for sign-in. Do you, or a family member, use any of the following?

Windows PC: Logging into a Windows 10 or Windows 11 computer, especially for the first time, often prompts you to create or use a Microsoft account.

Xbox: Any Xbox console (Xbox One, Xbox Series X/S) requires a Microsoft account to purchase games or use online services like Game Pass.

Microsoft Office / Microsoft 365: Purchasing or subscribing to Word, Excel, PowerPoint, etc., links the subscription to a Microsoft account.

Skype: Your Skype login is a Microsoft account.

Outlook.com / Hotmail / Live.com: If you have an email address with one of these domains, that is your Microsoft account.

OneDrive: Using Microsoft's cloud storage service.

Microsoft Store: Buying any app or game from the store on a Windows PC.

If any of these sound familiar, you likely have a Microsoft account tied to the email address you used for that service.

You can try to recover the username for a potential Microsoft account using an email address or phone number you might have used.

Go to the Microsoft account recovery page: https://account.live.com/username/recover

Enter an email address or phone number that you might have used for one of the services listed above.

Microsoft will let you know if an account is associated with that information and guide you through verifying your identity.
Randy McClendon 0 Reputation points

2026-02-10T20:55:41.3466667+00:00

My outlook mail quit working, and when I was troubleshooting it, I was led to believe that I needed to renew a microsoft subscription, which costs me over $140/year. Since I don't understand all the 'names' microsoft uses, and what they are related to, I believe I subscribed to something I already have, and don't need or want the duplicate software. Who can I talk to understand if that is what is going on?
Randy McClendon 0 Reputation points

2026-02-10T20:57:46.5033333+00:00

I'm also figuring out that this is not a Microsoft Chat, so I guess once more, I'm totally confused and wasting time here.
Chuck Davies 10 Reputation points

2026-02-26T14:42:47.66+00:00

What was 105.99 charge to my American Express card for?

Share via

Unknown Charge

1 answer