Authenticator still on setup mode!!

Question

My Microsoft Authenticator won't come out of setup mode on my mobile it's causing me to change passwords all the time!

Please help me.

Answer 1

If your Microsoft Authenticator app is stuck in setup mode, it may be due to a few reasons. Here are some steps you can try to resolve the issue:

1. Update the App: Ensure that you have the latest version of the Microsoft Authenticator app installed on your mobile device. Check your app store for any updates.
2. Restart Your Device: Sometimes, simply restarting your mobile device can resolve temporary glitches.
3. Check Device Settings: Make sure that your device settings allow the Authenticator app to run properly. This includes checking battery optimization settings that might restrict background activity.
4. Reinstall the App: If the app continues to be unresponsive, consider uninstalling and then reinstalling the Microsoft Authenticator app. Make sure to back up any accounts you have in the app before doing this.
5. Contact Support: If none of the above steps work, you may need to contact Microsoft support for further assistance.

These steps should help you get the Microsoft Authenticator app out of setup mode and functioning properly again.

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References:

• Troubleshoot issues in the Power Apps mobile app
• Can't set up MFA because five devices are already registered to use an authenticator app