Authenticator app

Question

Authenticator app not working, cannot verify account. I recently got a new phone & since getting it I cannot access anything

Answer 1

If you're having trouble with the Microsoft Authenticator app after getting a new phone, you may need to set up multifactor authentication (MFA) on your new device. Here are some steps you can follow:

1. Register and set up MFA: You must register and set up MFA on your new device before you can access your accounts. If you have SMS or call-based MFA set up, you can use that to verify your identity while setting up the Authenticator app.
2. Use your old device for verification: If you still have access to your old phone, do not factory reset it or remove the Authenticator app until you have successfully set up your new phone. You may need to use it for two-step verification during the setup process.
3. Backup and Recovery: If you have previously backed up your accounts in the Microsoft Authenticator app, you can restore them on your new device. Make sure to follow the backup and recovery steps outlined in the documentation.

If these steps do not resolve the issue, consider reaching out to your IT support for further assistance.

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References:

• Migrate to a new iPhone for work
• Troubleshoot issues in the Power Apps mobile app