Microsoft Error Reporting 2.2

Question

when trying to update Microsoft 365 get error : Microsoft Error Reporting 2.2, what do I do?

Answer 1

If you are encountering an error related to Microsoft Error Reporting 2.2 while trying to update Microsoft 365 on macOS, you can resolve this issue by deleting the relevant folder. Here are the steps you can follow:

1. Using Microsoft AutoUpdater:
   • Open Microsoft AutoUpdater or wait until it prompts you to update.
   • Right-click on the icon next to Microsoft Error Reporting 2.2 and select "Show in Finder."
   • This will take you to the folder: /Library/Application Support/Microsoft/MERP2.0.
   • Delete the MERP2.0 folder.
2. Navigating Manually:
   • Open Finder.
   • In the sidebar, click on "Macintosh HD Data" (or use the Go menu > Computer to locate your HD).
   • Go to /Library/Application Support/Microsoft.
   • Delete the MERP2.0 folder.

After deleting the folder, try updating Microsoft 365 again. This should help resolve the error you are experiencing.