Microsoft forms link not working with interactivity tab on Clipchamp

Question

Microsoft forms link not working with interactivity tab on Clipchamp

Cox, Jianna M 0

When I try to paste the Microsoft forms link into the interactivity tab in Clipchamp, a message comes up stating that the form link is not valid. The past few times I have been able to continually exit out and log back in until this eventually works. I have noticed that the forms link changes from forms.cloud (invalid) to forms.pages (valid). Now, Microsoft forms says that they have a new url, which is forms.cloud. I am worried that since this is the new url that I will not get it to change over somehow to make it compatible with Clipchamp. I have my forms set to where people within my organization can access it. They will have to log in to do so. This setting has worked fine (ish) so far.

Moved from Microsoft 365 and Office | Clipchamp | Other

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Answer 1

Ana Le 1,595 Independent Advisor

Hi @Cox, Jianna M,

Based on your description, it appears that Clipchamp is rejecting the Microsoft Forms URL when you attempt to add it through the Interactivity feature. Since you mentioned that links using the older forms.pages format were previously accepted while the newer forms.cloud.microsoft links are reported as invalid, the issue may be related to how Clipchamp currently validates Forms URLs.

To help isolate the cause, I recommend the following:

1/ Create a new test form and generate a fresh sharing link to determine whether the behavior affects all newly created forms.

2/ Verify that the form opens correctly in a browser and that users within your organization can access it.

3/ Sign out of both Forms and Clipchamp, then test again using an InPrivate/Incognito browser window to rule out cached authentication data.

4/ Test using a different browser, such as Microsoft Edge or Google Chrome.

You may also find the following Microsoft article helpful, as it explains how Forms is integrated into Clipchamp’s Interactivity feature and the expected process for adding Forms to videos: Interactivity in the Clipchamp video player - engage your audience with callouts and forms | Micros…

If the behavior persists, could you please provide the following information?

A screenshot of the error message shown in Clipchamp. Please remove all the personal information before sharing it.
Whether the form is configured for “Only people in my organization can respond” or another sharing option.
Whether the issue occurs with both newly created forms and older forms.

If the issue continues after following the documented process and appears to affect only the newer forms.cloud.microsoft URLs, this may indicate a compatibility issue that requires further investigation.

I look forward to your update.

Ana Le 1,595 Reputation points Independent Advisor

2026-06-02T03:59:08.5533333+00:00

Hi @Cox, Jianna M, may I know if you have any chance to check my answer? I am glad to help if you have any other questions.
Cox, Jianna M 0 Reputation points

2026-06-02T14:59:30.8233333+00:00

Thank you for the response! I was able to get the form to incorporate properly into Clipchamp by using the Forms app on my computer rather than using Forms through the web browser. Whereas Forms on my web browser has the message "Forms has a new url", my app on my computer states, "Forms will soon have a new url". I did try to open Forms through Google Chrome rather than Microsoft Edge. I also tried this in an incognito browser. The form link would still not work in Clipchamp.

It seems that in the web browser version, all forms have that updated link that is incompatible with interactivity through Clipchamp. Clipchamp states that the "form link is invalid" when the new forms.cloud.microsoft is used. I sent out this updated version of the form link to someone within my organization, and they were able to access it perfectly fine. The error only occurs when trying to incorporate it into Clipchamp.

With that being said, a new error has occurred. While I was able to incorporate my form into my video on Clipchamp, my students are unable to view this form when they watch the video. Initially, a student reported that the form would pop up, but that a grey error screen was present rather than the questions. I changed the access on the form to "Anyone can access". When I tested this out with a colleague, the change in access seemed to work. The form popped up in the video, and he was able to answer the questions. I emailed the student back asking her to double check this. Unfortunately, it seems that the forms no longer pop up for her at all. It is one continuous video with no interactivity. I reinserted the external link to the video into Brightspace in hopes to "update" it, but this was not needed with my colleague. It seems as though none on my students have been able to get this to work for them so far, so I do not think this is an issue on their end.
Ana Le 1,595 Reputation points Independent Advisor

2026-06-03T04:28:23.8033333+00:00

Hi @Cox, Jianna M,

Thank you for the detailed update and for sharing your findings.

Based on your testing, it does appear that the newer Forms URL format (forms.cloud.microsoft) may not currently be recognized correctly by Clipchamp's Interactivity feature, while forms created through the desktop app continue to work because they are still using the older URL format. Since you were able to successfully add the form using the desktop app, that portion of the issue appears to be isolated to the URL validation behavior.

Regarding the new issue, the results suggest that the form itself is functioning correctly because:

The form can be added to the video.

The form is accessible when set to "Anyone can respond."

A colleague was able to view and submit responses successfully.

At this point, I would like to clarify one detail:

Are your students viewing the video directly through Stream/Clipchamp, or is the video embedded and accessed through Brightspace?

The reason I ask is that if the interactive elements work for some viewers but not for students accessing the content through Brightspace, the issue may involve how the interactive video is being rendered within the learning platform rather than the Microsoft Form itself.

If the students are accessing the video through Brightspace and the issue affects multiple users, further investigation would likely require service-side diagnostics and log analysis that are beyond the scope of what can be performed in the Microsoft Community forum. In that case, I would recommend working with your Microsoft 365 administrator to open a support request with Microsoft Support so the relevant teams can review the behavior in your environment.

I look forward to your clarification regarding how the students are accessing the video.