Email Synchronisation Issue

Question

My email errors, since 11th May 2026, at Send/Receive refresh with a message : Outlook cannot synchronise subscribed folders for (my email account) yet everything updates successfully for the other 3 emails.

It has not taken an email in since 11th May 2026 but the other 3 are working/collecting fine.

Answer 1

If you are using classic Outlook, it uses IMAP and IMAP is a mail-only protocol. If the Gmail account is your default account, your calendar and contacts will be local to your computer, unless you're using a paid business account with Google. You'll see "This computer only" after the names of the non-mail folders. If that's the gmail account and you remove it, you'll lose the contents of the "This computer only" folders.

I wasn't going to suggest a new mail profile, just to remove and re-add the account that's not working, provided it's not your default account.

Answer 2

Hi. I'm Brian and I'll try to help.

Is this your main account with your contacts and calendar? If not, have you tried removing and re-adding the account? Can you access the mailbox with a web browser successfully?