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I am being billed twice for Microsoft 365 account for ******@gmail.com and maybe to my old email ******@yahoo.com
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
what is going on. why am i being billed twice?
It only shows one account but I have two charges on my credit card
As I said, you need to contact billing support. Instructions to do that was already given to you.
Or you can also dispute this with your credit card company. In case your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.
i tried to sign in but was only able to see the billing history for the account for kcspencer47@gmail but I have two payments on my card. One may be for an email I no longer use, kcspencer1947@yahoo. If there is still a recuring charge for that email then I need for you to cancel it please
Kenneth, you are actually not talking to support here. This is community. I am independent, and no one here can access your account or billing record to review such.
This is why I also gave you instructions on how to access billing support. Did you try that at all?
Did you check each account using this method? If so, you can cancel one of them - you will have to decide which one to cancel and which one to keep.
Do this for both accounts.
Please go to https://account.live.com
Sign into your Microsoft account. Then go to Services to review subscription status. If you need to cancel one of them, click on "Manage" for the subscription plan you want to cancel.
If you need to request refund:
Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.
Did you run into any difficulty with any of the above? If so, please specify what's not working?