New mails

Question

The laptop version of outlook has not updated my incoming mails since February, but my app/phone version is working ok, can you advise how I can fix this

Answer 1

Hi @Andy O'Hanlon

What's your Exchange server and CU version, or are you using Exchange online?

Yes, like the suggestion provided above, you could firstly re-configure your outlook profile, you could perform the operation in Control Panel as well

Verify the result again after finshing the operation, you could also check which mode are you using now, cached or online or offline?

If the issue still exist, you could consider using the SARA tool to help fix the issue:
Download here: Microsoft Support and Recovery Assistant
Introduction: About the Microsoft Support and Recovery Assistant

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Answer 2

I would recreate the Outlook profile on the laptop:

https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d