OneDrive error - "we can't reach this library because of service issue"

Question

Getting the error "we can't reach this library because of service issue" while trying to sync the local files with the OneDrive.

tried resetting OneDrive and also restarted the PC, but no help.

Answer 1

Hi @Manohar

Do you use OneDrive to sync SharePoint Server?
Please check whether you can sign into OneDrive Online.

It's recommended to go to local OneDrive folder, check OneDrive icons beside with files.
If there is any files with red cross, please move it out of OneDrive folder.

Then I suggest you unlink account, close onedrive and relink it for testing, check whether files can be downloaded or synced again.
If it does not help, I would suggest you uninstall it, reboot your machine to install it.

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Answer 2

Kindly refer the answer provided here, see if this helps you:

https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-error-we-cant-reach-this-library-because/020069b7-a7b7-4daa-b87d-b982a0a2bbea

Hope this helps!

Answer 3

Hi Manohar-1482,

When there is an issue with onedrive and you try to install a version over it without uninstall it you get that error, its very common.

Lets try to completely uninstall OneDrive:

1. Open Command Prompt in Administrator mode: Right-click on the Windows icon in the taskbar and select Command Prompt (Admin).
2. Type in taskkill /f /im OneDrive.exe to terminate any OneDrive processes and hit Enter.
   Then type in either %SystemRoot%\System32\OneDriveSetup.exe /uninstall if you’re using 32-bit Windows 10 or %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall if you’re using 64-bit Windows 10 and hit Enter.

After that restart the pc and try to install again the recent version.

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