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Hi team,
We've an issue with a MacBook Pro 14 when we trying enroll it again under Intune. After downloading the profile and try install it, the follow error shows "Could not obtain the final profile using the Encrypted Profile Service. The credentials within your profile may have expired. Before this happen, the device was enrolled but a few days ago the user wasn't able to loggin OneDrive and sync their folder so we proceed to check the device status in Azure and then re-register the device but this isn't possible since then. Is there something else that we can do from the device?
There are multiple solutions for resolving this error. I have published a troubleshooting guide to resolve the profile installation issues during macOS enrollment: https://www.prajwaldesai.com/fix-intune-profile-installation-failed-during-macos-enrollment/
I hope this helps :)
Hi,
Thank you for posting in Microsoft Q&A forum.
1,Deleted all the credentials related to your work or school account, uninstall Company Portal, and then try again.
2,Delete the MacBook Pro 14 device from Azure and Intune portal, then try to enroll it again.
Similar threads for your reference:
Unable to re-enrol mac to Intune - Profile Installation failed
MacOS Profile installation failing
Thanks for your time. Have a nice day!
Best regards,
Simon
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hey Simon, have a similar issue, the error I am getting is this 'Could not obtain the final profile using the Encrypted Profile Service. The credentials within your profile may have expired. Try downloading a new profile.' and unable to move forward!
Hi,
Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.
If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.
Thanks for your time.
Best regards,
Simon