Suspended Task and Azure VPN

Terry Antoine 0

Windows 11 and Azure VPN aren't happy with each other.

The Azure VPN is getting suspended now and then. Causing the connection of the VPN to sometimes fail.

This issue is only noticed on Windows 11 users and not Windows 10.

Does anyone else having the same issue with windows 11 and Azure VPN?

Anyone have a solution to that issue?

Thank you,

Terry

ChaitanyaNaykodi-MSFT 26,216 Reputation points Microsoft Employee

2023-07-28T21:08:13.5966667+00:00

@Terry Antoine

Thank you for reaching out.

I have not observed such issue before, can you please confirm if you are using Azure VPN Client to connect to your Azure VPN?
I have also added the Windows 11 tag to your question.
Terry Antoine 0 Reputation points

2023-07-31T13:16:38.46+00:00

We are using the Azure VPN app.

From microsoft store.

And thank you!
Terry Antoine 0 Reputation points

2023-08-01T14:48:14.6033333+00:00

Issue may be the physical connection of our network seem to be dropping slighly long enough for the VPN to start failing. As we didn't saw the disconnection until recently. Where our network would drop connection for 4 seconds and causing our laptops to just crash the ability to connect for a few seconds.
ChaitanyaNaykodi-MSFT 26,216 Reputation points Microsoft Employee

2023-08-01T23:44:07.1666667+00:00

@Terry Antoine

Thank you for getting back and sharing additional details here.

Yes, you are correct the network connection drop can cause the VPN connection to fail. You can also take a look at the Azure VPN Client Logs directory as shown here and maybe it might provide some additional details.

Please let me know if you any questions. Thank you!

2 answers

S.Sengupta 19,261 Reputation points MVP

2023-07-30T01:36:16.1633333+00:00

Check if any third-party firewall or security software is blocking the VPN connection. Temporarily disable such software and check if the VPN works without interruption.\

Visit manufacturer's website or the network adapter manufacturer's website to download and install the latest drivers for your network adapter.

If you are using a third-party VPN client to connect to Azure VPN, check for updates or try using the built-in Windows VPN client to see if the issue persists.

Verify that the Azure VPN configuration settings are correct, including the server address, authentication type, and any required certificates or credentials.
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Terry Antoine 0 Reputation points

2023-07-31T13:15:27.8+00:00

Hello,

So we updated all the device drivers. And made sure the OS and app is up to date. But the issue is persisting.

We have no report of our internet or network going down. But seeing those random drops is a bit weird. Especially that no one else seems to have this issue here....

Any other advice?
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Abe Rena (安倍令容) 0 Reputation points

2024-05-14T06:14:03.6533333+00:00

for my problem, i can not install azure vpn client with windows 11,

installing will suspend at 15%
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Suspended Task and Azure VPN

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