Windows giving two different sign in prompts for same task

Question

So, I have a strange issue where I have a user that is attempting to log into a Windows 365 VM using a local account that they made on the VM. In order to log in, you have to use the web browser or the Microsoft RDP client. We can verify that using the web browser, they can log into the local account by just putting in \localaccountname and the password. However, when we try to use the Microsoft RDP app, it doesn't give them the ability to choose 'More choices' on the Windows Security prompt. I have myself and one other person doing the exact same task, myself on Windows 11 and the other person on Windows 10, and both of us can log into the local account because we are able to put in 'More choices' and specifically put in the VM's local account name. When they attempt to put in the local account into the prompt, it is unable to log in.

The one that isn't working looks like this -

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And my working one looks like this, along with the other person on Windows 10 (so I know it isn't an OS specific problem) -

All three of us are using the exact same version of the Microsoft RDP app, and all three are local administrators. So, what else might cause this to not work?

Answer 1

Hello Michael Reprogle

What you are experiencing in the affected machine is the inability to use different methods of authentication. Since you have confirmed that the app is updated to the same version in all 3 computers, the most likely reason is that something is the affected computer is blocking the advanced authentication dialog.

I would recommend to try the next:

-Use GPOs:

Launch Local Group Policy Editor (Enter gpedit.msc into Windows search).

IN the Local Computer Policy tree navigate to Computer Configuration > Administrative Templates > Windows Components > Credential User Interface.

Open the setting Enumerate administrator accounts on elevation and set it to Enabled.

-Disable UAC: To disable User Account Control (UAC) on Windows, open the Start Menu and search "UAC." Select "Change User Account Control Settings," then use the slider to set it to "Never Notify." User Account Control is an important Windows security feature

-Workaround: Create a batch script that uses the RUNAS command to specify the account to use when launching the program. For example:

Runas /user:\localaccountname "myapp.exe"

--If the reply is helpful, please Upvote and Accept as answer--