Fix AD user getting delete when sync on

Question

Hello,

 

For the explication, i've one OU (we'll call it OU A) that's sync (on CloudSync) where i had two users that're sync.

When we have synchronize this two users we've push the sync with there distinguish name.

 

A few weeks later : 

I've moove this two users to another OU (we'll call it OU B) that's sync too (on CloudSync).

But suddently after the auto-sync (the one that pass every 15mn), it delete my two users from Azure AD (as i guess it don't find this two users anymore in the OU A).

So i had to remove my user to the OU A cause every 15mn they were delete from my Azure AD (even though i push the sync with the new distinguish name of the OU B).

 

So my question is, how I move an user from the OU A to the OU B without them being delete on Azure AD ?

 

Thanks.

Answer 1

@Tristan Bulteau ,

If your Azure AD Connect is only configured to sync specific OUs, moving the Active Directory account out of a synchronized OU (to a non-synchronized OU) will delete the account in Azure AD. It sounds like your other OU is not synchronized.

If you move the user to another OU that is synchronized, it should not be deleted.

You can also restore the deleted user in Azure, and it will restore it to a cloud account.

See related:

https://community.spiceworks.com/topic/1976898-move-ad-user-to-non-dir-syned-ou-without-office-365-deleting-mailbox-user

https://community.spiceworks.com/topic/2074307-moving-ad-users-to-different-ous-deletes-the-exchange-online-mailbox

Answer 2

Hi, Tristan Bulteau

This is Chaboon.

Marilee Turscak-MSFT's answer is right.

Microsoft Entra CloudSync does not have security group-based synchronization functionality. You can use the entire domain or only OUs to scope the synchronization.