How to fix teams green screen issue.

Somesh M. Gaikwad 10

Hi Prajwal,

we are using a Windows Cloud PC with the configuration 4VCPU, 16GB RAM, and 128GB SSD, inside the Windows Cloud PC we are facing a Teams green screen issue during Teams meetings and calls we are getting this issue on Dell latitude 5420/30 laptops; we have done below troubleshooting steps on windows cloud pc.

1)Re-install Teams App

2)Remove/ delete cache file from the system

3)Re-install the remote desktop app

4)Download and update system drivers.

5)Sync profile with Intune portal.

6)Still no luck, the user is facing a green screen issue.

7)The last option to observe, we've initiated the Re-provision process of CPC.

Green Screen.JPG

catriona king 0 Reputation points

2024-05-28T23:59:34.3966667+00:00

I have the green screen problem on my personal Mac. It was working fine until yesterday. It is not a remote desktop. I have deleted and re-installed the app with no success. Can you advise on further steps?

1 answer

LiweiTian-MSFT 16,300 Reputation points Microsoft Vendor

2023-11-22T02:16:51.2566667+00:00

Hi @Somesh M. Gaikwad

Are you experiencing this issue with Teams on remote desktop?

Based on our investigation, this is currently a known issue with Remote Desktop. According to the solution currently provided by Microsoft, please try to modify the local registry:

[HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default\AddIns\WebRTC Redirector]

"DisableHWDecoder"=dword:00000001

"SettingsEnabled"=dword:00000001

Please apply the above to the client.

At the same time, we also found users with the same problem on the forum. This post should be helpful to your problem.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
Somesh M. Gaikwad 10 Reputation points

2023-11-22T06:25:09.3466667+00:00

Hi @LiweiTian-MSFT ,

As I check in my local laptop and Cloud PC, I am not able to find WebRTC Redirector.

Do any other steps need to be taken?

LiweiTian-MSFT 16,300 Reputation points Microsoft Vendor

2023-11-22T06:32:32.24+00:00

Hi @Somesh M. Gaikwad

Are you using Azure Virtual Desktop?

Somesh M. Gaikwad 10 Reputation points

2023-11-22T06:40:27.7566667+00:00

Hi @LiweiTian-MSFT ,

Yes, PFA attached

LiweiTian-MSFT 16,300 Reputation points Microsoft Vendor

2023-11-22T06:43:42.8033333+00:00

Hi @Somesh M. Gaikwad

The Remote Desktop WebRTC Redirector Service is required to run Teams on Azure Virtual Desktop. To install the service:

Sign in to a session host as a local administrator.

Download the Remote Desktop WebRTC Redirector Service installer.

Open the file that you downloaded to start the setup process.

Follow the prompts. Once it's completed, select Finish.

LiweiTian-MSFT 16,300 Reputation points Microsoft Vendor

2023-11-24T07:39:59.24+00:00

Hi @Somesh M. Gaikwad

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!

Somesh M. Gaikwad 10 Reputation points

2023-11-24T07:47:39.2366667+00:00

Hi @LiweiTian-MSFT ,

We now deployed a new team's application in Azure virtual desktop. now we are not facing the green screen issue in the new Teams application, but we observed some lag during the teams' call.

if you have any solution on this just let me know.

Thanks for your help.

LiweiTian-MSFT 16,300 Reputation points Microsoft Vendor

2023-11-27T06:18:07.9166667+00:00

Hi @Somesh M. Gaikwad

Does this problem only occur in New Teams?

Please try updating Teams to the latest version.

Try clearing cache and restarting.

Close Unnecessary Applications: Close any other applications that may be using your network bandwidth during the call. This includes background processes, downloads, or streaming on the same device.

Aashish Surya 0 Reputation points

2023-12-07T11:34:00.9433333+00:00

Hi @LiweiTian-MSFT

Yes, the voice-lagging issue is occurring only in new teams
Sign in to comment

Share via

How to fix teams green screen issue.

1 answer